Privacy Policy

Introduction

KSP Electronics ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our IoT platform and temperature monitoring solutions.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

1. Personal Information

We collect personal information that you voluntarily provide when you:

• Register for an account
• Purchase our products or services
• Subscribe to our newsletter
• Contact us for support
• Fill out forms on our website

This may include: name, email address, phone number, company name, billing address, and payment information.

2. Device & Sensor Data

When you use our IoT devices (DeltaX series), we collect:

• Temperature readings and environmental data
• Device status and performance metrics
• Device location (if enabled)
• Timestamp and frequency of measurements
• Alert and notification history

3. Usage Data

We automatically collect information about how you interact with our platform:

• IP address and browser type
• Pages visited and time spent
• Referring URLs
• Device information (OS, device type)
• Analytics and performance data

4. Cookies & Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can control cookies through your browser settings.

How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: Provide, operate, and maintain our IoT platform and devices
• Monitoring & Alerts: Process sensor data and send temperature alerts via WhatsApp/email
• Account Management: Create and manage your user account
• Customer Support: Respond to your inquiries and provide technical assistance
• Analytics: Analyze usage patterns to improve our services
• Communications: Send product updates, newsletters, and promotional materials (with your consent)
• Security: Detect and prevent fraud, abuse, and security incidents
• Compliance: Meet legal and regulatory requirements

Information Sharing & Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We work with third-party service providers who assist us in:

• Cloud hosting and data storage (Firebase, Supabase)
• Analytics and marketing (Google Analytics, Meta Pixel, LinkedIn)
• Payment processing
• Email and messaging services
• Customer support tools

Legal Requirements

We may disclose your information if required by law, court order, or governmental request, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Data Security

We implement industry-standard security measures to protect your information:

• Encryption in transit (SSL/TLS) and at rest
• Secure authentication and access controls
• Regular security audits and updates
• Firewalls and intrusion detection systems
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Sensor data is typically retained for:

• Active accounts: Duration of account + 1 year
• Temperature logs: 3 years (or as required by your industry)
• Analytics data: 26 months
• Backups: 90 days

Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal requirements)
• Portability: Receive your data in a structured format
• Opt-out: Unsubscribe from marketing communications
• Restrict Processing: Limit how we use your data

To exercise these rights, contact us at privacy@kspelectronics.in

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries outside India. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.